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AYUSHMAN BHARAT - PRADHAN MANTRI JAN AROGYA YOJANA
QUALITY CERTIFICATION

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OUR CONSULTANCY SERVICES INCLUDES FOLLOWING SERVICES

AB - PMJAY QUALITY CERTIFICATION

National Health Authority (NHA) has joined hands with the Quality Council of India (QCI) to start Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB PMJAY) Quality Certification process for enhancing patient satisfaction and improving quality standards across the hospitals of the country. The initiative will help the hospitals to get fast-track certification while enhancing healthcare services.

National Health Authority (NHA) has joined hands with the Quality Council of India (QCI) to start Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB PMJAY) Quality Certification process for enhancing patient satisfaction and improving quality standards across the hospitals of the country. The initiative will help the hospitals to get fast-track certification while enhancing healthcare services.

The aim is to build a network of healthcare providers that strive to provide quality services while following the healthcare protocols. NHA and QCI have mutually developed a simple and swift mechanism for the certification of hospitals. NHA has decided to collaborate with QCI and use its well-established systems, skills and credibility for hospitals certification. The certification process involves registration, uploading of documents and submission of nominal fees, followed by desktop and on-site assessment using a technology platform, hence also contributing to the Digital India initiative. Following the existing policy of incentivizing the accredited hospitals, NHA also plans to incentivize the certified hospitals with higher reimbursement rates so that more hospitals apply for certification. There are three levels of AB PMJAY Quality Certification: Gold, Silver and Bronze with Gold being the highest level under this initiative.

The hospitals which are empanelled under the AB PMJAY scheme will get an opportunity to apply for Bronze Level Certification if they do not possess any prior certification. The empanelled hospitals which are already certified by nationally or internationally recognized accreditation organisations can also avail the benefits of the scheme by getting Gold and Silver Quality certification. Also, the hospitals which are not empanelled under AB PMJAY scheme can also apply for Bronze Level Certification and will be eligible to apply for direct empanelment under the AB PMJAY scheme within the validity of its certification, without any extra field verification.

Who can apply for the Bronze, Silver and Gold Quality Certification?

Bronze Quality Certification

  1. Any empanelled hospital not having any prior certification/accreditation

  2. Any empanelled hospital having NQAS State Level certificate

  3. Any non-empanelled hospital not having any prior certification/accreditation with a minimum of 25 sanctioned beds (except in case of dental or eye centre)

 

Silver Quality Certification

  1. Any empanelled hospital having a valid NABH Entry Level (HOPE) Certification

  2. Any empanelled hospital having a valid NQAS National Level Certification

 

Gold Quality Certification

  1. Any empanelled hospital having a valid NABH Full Accreditation

  2. Any empanelled hospital having a valid JCI Accreditation

The certification of hospitals will enable them to comply with quality protocols, improve patient safety and the overall healthcare facility of the organizations.

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Why AB-PMJAY Certification?

AB PMJAY Quality Certification is an initiative to bring a fast-track digital certification mechanism in the country. The process focuses on enhancing the quality of healthcare services provided to the patients. Since the focus is on quality of treatment as well as the hospital facility, ensuring strong patient care and support along with maintaining a high-quality treatment environment becomes a prime concern of the scheme.

The certification will ensure the following benefits for the healthcare ecosystem:

  • Complete Nationwide Reach - The hospitals across the country, with or without any prior certification and empanelled or not empanelled with AB PMJAY are eligible to apply for AB PMJAY Quality Certification. The hospitals which are not empanelled for AB PMJAY and don’t have any prior certification can apply for the Bronze Quality Certification and after successfully achieving the certification the hospitals will be eligible to apply for the scheme within the validity of the certificate.

  • No need for repetitive assessments - The hospitals which are already certified by nationally or internationally recognized accreditation body can also avail the benefits of the scheme. NABH Entry Level/NQAS National Level certified hospitals can apply for Silver Quality Certification and hospitals with NABH Full/JCI accreditation can apply for Gold Quality Certification directly.

  • Nationwide Recognition- The certificate will be awarded after assessment using commonly accepted standards and the digital copy of the same are available in the public domain, that would help hospitals fetch a nationwide recognition.

  • Increased Credibility of Healthcare Providers- - The certification of hospitals will establish trust amongst the patients for quality treatment. The certification will increase the faith of patients in the quality of services the hospital offers after the achievement of the certificate.

  • Patient Safety and Increased Care for Patients- The certification focuses on quality protocols and patient safety. These standards will help to ensure building a culture of safety within a healthcare organization. Also, NHA which is implementing AB PMJAY is keeping a watch on the treatment outcomes being achieved by the empanelled hospitals.

  • Transparency in the Process of Certification- A digital platform will ensure a transparent, fast-track and hassle-free online certification process, which would guide hospitals about their status throughout the application process.

  • Guidance at Every Step for Hospitals- A digital platform will ensure a transparent, fast-track and hassle-free online certification process, which would guide hospitals about their status throughout the application process.

HOW QualityKonnect WILL HELP YOU TO GET CERTIFICATION?

Once your Organization determines to go for Certification, QualityKonnect Consultants shall guide you in each and every step of the process, starting from 'CONCEPTION' to "REALIZATION'. 

Preparing the Organization 

The Organization should have implemented the Standard before applying. QualityKonnect Consultants with their expertise shall help your organization to understand the standard and train your staffs and implement at your organization. 

Preparing your organization will cover the following activities:

  • GAP Analysis report of entire Organization as per guidelines and suggest changes in Infrastructure, Personnel or any Regulatory or Statutory compliances if required. 

  • Preparation of various Quality Documents like Quality Manual, Hospital Wide Manual, Departmental SOPs, Files, Formats etc. 

  • Training of staffs  

  • Formation of Core Quality Team and guide them implementing standard throughout the organization. 

  • Formation of various Committees .

  • Conducting Internal Audit. 

  • Statutory Compliance Guidelines. 

  • Providing guidelines for various displays. 

  • Implementing policies for capturing Quality Indicators. 

Filling Application process 

Once the organization is ready for Application, QualityKonnect shall help you to fill the application as per the instructions given in the online application portal. organization should fill the application and provide the information details very carefully as this is relevant to determine the scope of services and to take the process further. This is why you need the expertise, and we have inevitable experiences in this domain for more than a decade. 

Implantation of standard 

In the mean time, when your application is being scrutinized by the authorities and plan your readiness visit, QulaityKonnect Consultants shall be guiding you to implement the standard throughout your organization by conducting training of Staffs, Internal Audit, various Mock drill and other implementation process. Before the pre-assessment, it is important to check the readiness of your organization. Our experts shall conduct the Mock audit just the way it is done by to ensure the preparedness of the organization to face the actual assessment. 

Support during Readiness visit of your organization

Once the application is accepted, accreditation body will plan the readiness visit after mutually deciding with the organization to check preparedness of the organization. A team of Principle Assessor will visit the organization and submit their observations. Corrective and preventive action needs to be taken for all observations raised by the assessors and supporting documents need to be submit to portal within recommended time frame by the Assessors.

During the Assessment, QualityKonnect shall be giving you entire assessment support from the backend. At the end of the assessment, our expert will guide you to take proper corrective and preventive action against the Assessor's observations. 

Final-Assessment of your organization

After organization has taken necessary corrective action to the non-conformities raised during the readiness visit, accreditation body shall propose a final assessment. During the Assessment, the assessor will check the entire facilities covered under accreditation and review the documented management system in detail and verifies its compliance to the standards.

During the Assessment, QualityKonnect shall extend the entire assessment support from the backend. At the end of the assessment, our expert will guide you to make details assessment report along with proper corrective and preventive action against the Assessor's observations raised during the assessment and will submit to portal within recommended timeline suggested by the assessors. 

Once your submitted corrective/ preventive action against the observations raised by the assessor is accepted by the accreditation TEAM , you will receive the certificate.

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